Redspot Car Rentals Au - Mackay Airport Car Hire Companies

redspot car rentals au - mackay airport car hire companies

Mission Statement
At Redspot Car Rentals the aim is simple – provide great cars, at great value, with great service.

About Red Spot
Redspot Car Rentals was established in 1989 and is Australian owned and operated. Redspot was the first Australian rental car company to operate at all Sydney airport terminals and offers the latest in proprietary online technology for trade and consumer bookings. Redspot is affiliated with Advantage Rent A Car in the USA and is an official supplier to the NSW state government.

The Team
The Redspot team are young, enthusiastic, friendly and approachable. They are carefully selected and specifically trained to ensure at all times the customer’s needs are exceeded. The Redspot team undergoes regular training in all aspects of customer service and are well informed and knowledgeable.

The Fleet
Redspot operates a fleet of over 800 of the latest model vehicles ranging from small, medium and large sedans, convertible 4WD’s and 4WD wagons, minibuses and commercial vehicles. Redspot carefully selects its fleet to satisfy demand and is quick to recognize and introduce new models with clever or innovative designs and features. Red Spot welcomes customer feedback and reacts to customer suggestions of desirable new models when considering vehicles for its rental fleet.

Redspot regularly updates its fleet, the average age of its vehicles being just six months. Redspot's fleet is well maintained and covered by 24hr – 7 day a week roadside assistance Australia wide. Most of the Redspot fleet includes standard features such as power steering, air conditioning and secure central locking devices. Red Spot engages professional detailers to clean inspect and prepare its vehicles for rental.

Redspot Car Rentals AU Rental Terms for travel between 01-Jan-2010 and 31-Dec-2012

Unlimited Km’s
Unlimited Km’s are included for all vehicle classes. IFAR & PVAR in Perth is an exception with a 300km per day limit on these vehicles. Additional Km’s are charged at 28c per Km.

Collision Damage Waiver (CDW)
Reduces the renter’s financial responsibility against damage to the hired car in case of an accident. Excess of $3,300

Single Vehicle Accident
Excess of $3,300

Reversing Damage
Excess of $3,300

Third Party Insurance
$30 Million property damage cover. Personal injury cover for 3rd parties and passengers (excludes driver).

Premium Location Fee (PLF) (on rental rates & options)
Included on both rental rates and optional extras.

Registration Recovery Fee (RRF)
Included on both rental rates and optional extras.

Administration / Contract Fee (on rental rates & options)
Included on both rental rates and optional extras.

Stamp Duty
Included on both rental rates and optional extras.

Goods & Service Tax (GST)
Rates & optional extras are inclusive of 10% Goods and Services Tax (GST). Redspot reserves the right to vary its rates in accordance with any change to the government rate of GST applicable.

Additional Driver
Spouse Included.

Standard Roadside Assistance
The vehicle is covered for Roadside assistance for vehicle breakdowns. If the call out is due to driver negligence the renter will be charged a breakdown call out fee.

Rates
Rates are in Australian Dollars.

Additional Drivers
1 or more additional drivers (excluding spouse) are charged at a flat fee of $5.50 per day, per rental, with a rental cap of $37.50 (Charged per day, not per driver)

Young & Older Drivers
Redspot has a minimum driver age of 21 years old. There is no maximum age, however drivers over 75 and under 25 years old cannot reduce their liability to Zero for any new damage to the vehicle. Drivers 21-24 years old are restricted to vehicles ECAR, CDAR & IDAR only and are subject to a A$16.50 per day fee, with a monthly cap of A$231.00

Probationary & Restricted Licences
Drivers holding a provisional or restricted licence are permitted, subject to payment of a daily surcharge of A$22.00, with a monthly cap of A$308.00 (this is over and above the young & older driver surcharge). Drivers who have held a licence for less than 12 months are not permitted to drive the vehicle at any time.

Portable Satellite Navigation System
Portable Satellite Navigation systems (mostly Tom Tom) are available for rental with Redspot vehicles. The units are supplied with cradles to fix to the windscreen of the vehicle and charging units for the batteries. The units are available at all locations subject to availability for A$11.00 per day, with a rental cap of A$77.00.

Baby / Booster Seats
Redspot can provide child restraints/booster seats for any vehicle in its fleet at a cost of A$11.00 per day and a maximum of A$55.00 for the period of hire per child restraint/booster seat. Child restraints are compulsory when transporting infants and young children by motor vehicle on Australian roads. All Redspot vehicles are fitted with child restraint anchor points.

Redspot offers 2 types of child seats for hire: child restraints and child booster seats. Each type is available at Redspot locations in limited supply. We recommend child seats are pre-booked to avoid disappointment. Redspot offers a child booster seat which is a molded child seat and height booster; it is not a child restraint. It elevates the height of a child to enable the alignment of the sash of a lap sash seat belt across the child’s shoulder and is recommended for children of 5 to 9 years of age.

Redspot offers a child restraint which is the reversible type. When fitted in the reverse position it is suitable for newborn to 6-month old babies with the baby facing the rear of the vehicle. When fitted in the upright position the child restraint is recommended for infants of 6 months to 5 years of age with the infant and restraint facing forward.

Our intent is to ensure that our customers receive a level of service that they would expect in ensuring that the child seats (restraints) are correctly fitted, meeting all manufacturers safety standards and requirements.

Some of our staff are been trained in the fitting of child safety restraints, and only these staff will be able to fit the restraints, or to advise on what they believe to be the best type of restraint and method of fitting.

Please be aware however, that if you have requested a restraint be fitted, that the child restraint you have booked has been installed in the car for your convenience.

Please check that the restraint is installed to your requirements before driving off, as Redspot does not take any responsibility for incorrect fitting.

Premium Roadside Assistance
This is the roadside assistance service that kicks in where standard breakdown service ends. Premium Roadside Assistance covers those times when you just need a helping hand to get on your way, like fitting a spare tyre or opening a car with the keys locked in.
Services offered in the Premium Roadside Assistance program include:

Change a flat tyre (install vehicle’s spare tyre)
Key replacement or lockout service if you are locked out of your car
Fuel delivery - up to 15 litres at no charge if you run out of fuel
Jump starting your car if the battery is run flat (lights left on)
$150 of accommodation or transport costs (reimbursement of expenses as a result of rental car breakdown)

Premium Roadside Assistance is there to help you 24/7. For a daily fee of just $3.30* per day including GST you’re customers save on all of the above and get total peace of mind. Please Note: In order to keep the costs for this service to a minimum, Premium Roadside Assistance will coordinate provider services for you. You will need to be present with the vehicle for Premium Roadside Assistance services to be provided.

Windscreen, Headlight, Tyre & Overhead Cover (WHT&O)
This reduces the renters financial liablity against damage to Windscreens, Headlights, Tyres and Overhead to Zero, by paying A$5.50 per day, with a monthly cap of A$115.50.

WHTO cover does not cover damage casued by a person stepping, standing or sitting on the roof or any other panel of the Vehicle or by loading or unloading goods. The renter’s liability for Damage to the roof of the Vehicle caused by loading or unloading goods including surf craft is not covered or limited.

Excess Reduction Fee - $330.00
This reduces the renters financial liability against vehicle damage to A$330. Available for A$22.00 per day, with a montly cap of A$462.00

Excess Reduction Fee – Zero (includes WHT&O)
Reduces the renters financial liability against damage to the hired car incase of an accident. Excess of Zero. Available for A$29.70 per day, with a monthly cap of A$623.70

Additional Credit Card Charges
Charges for rental, optional extras, fuel and liabilities are calculated and payment collected at the time of vehicle collection or return if applicable. Redspot accepts all major credit cards. A fee of 4.95% of any additional charges applies to rentals settled by American Express or Diners Club and a fee of 1.65% applied to MasterCard and Visa.

Fuel
Vehicles are supplied with a full tank of fuel. Where a vehicle is returned with less than a full tank of fuel, the renter will be charged for fuel and a refuelling fee. A minimum refuelling charge of A$25.00 applies if a fuel top up is required. A pre-paid fuel option is available at time of collection at a discounted rate per litre. All fuel charges must be settled by the renter.

Toll Road Passes
Australia has a significant number of toll roads in particular Melbourne and Sydney many of which are cashless. Tolls vary dependant on the road used and the length of the journey.
Every Redspot vehicle is fitted with an electronic toll pass. Customers can pay a flat daily fee to receive unlimited toll use across the country. If a Customer declines this option and the vehicle travels through a toll collection point, they will be charged for the toll and an administration fee

Charges for unlimited toll road use are shown below:

Location	1 Day Rental	2 - 6 Day Rental	7+ days
Victoria	$16.50	$11.00/ day	$7.80/ day
New South Wales	$16.50	$11.00/ day	$7.80/ day
Queensland	$6.60	$6.60/ day	$6.60/ day

These charges will apply to the location of pick up. E.g. should a customer collect in Brisbane and return in Sydney, the QLD toll charges will apply. If the client does not wish to pay the daily rate and our tag is used during the rental period they will be charged $15 per toll.

Prohibited Use of Vehicle
It is prohibited:

For the Vehicle to be taken or driven outside the Permitted Area of Use.
To carry persons or passengers for payment.
To carry a greater number of persons than the number of seatbelts provided in the Vehicle and/or for a purpose for which the Vehicle was not designed and constructed.
To carry any inflammable, explosive or corrosive materials in the Vehicle.
To carry goods, without all necessary approvals, permits, licences and government requirements (If any such are required they must be obtained at Renter's cost).
To carry goods otherwise than in accordance with the Vehicle manufacturer’s recommendations.
To use the Vehicle to push or tow any vehicle, trailer, boat or other object.
To drive the Vehicle Off-Road or anywhere other than where there is a gazetted man-made road.
To use the Vehicle in racing or other motorsport or motorsport like activities, including pace making, reliability trials, speed trials, hill climbing or in testing in preparation for those activities.
For the Vehicle to be driven on beaches or through streams, dams, rivers, or flood waters (including water caused by flash flooding, riverine flooding, stormwater flooding and actions of the sea), bush fire affected areas or any roadway where the Police or any other Government authority have issued a warning or caution.
To use the Vehicle in Snow or Ice Conditions or above the snow line during periods of snow.
To use the Vehicle in contravention of any legislation or a regulation controlling vehicular traffic.
To carry animals in the Vehicle.
To use the Vehicle in a dangerous manner or for illegal purpose or when it is damaged or unsafe.
To smoke in the Vehicle.

Unsealed Road Use
When driving on an unsealed road the renter must never exceed the sign posted speed limit or 50KMH, whichever is the lesser. If the Renter drives on an unsealed road their liability for loss or damage will be increased by the amount of the unsealed road liability shown in Part A of the rental agreement.

Area of Use
The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional insurance selected void.

For Vehicles rented in Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania & South Australia, the permitted area of use DOES NOT include Western Australia or the Northern Territory. Vehicles may not be driven in the Northern Territory no matter where they are rented from.

Vehicles may not be driven above the snow line (from June to October), on beaches, in watercourses or rivers.

Western Australian
For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia and does not include any place further north than Exmouth (21°54’S / 114°10’E); or further east than Kalgoorlie-Boulder Township (30°40’S / 121°22’E) or further east than Esperance (33°45’S / 121°55’E).

Queensland
The Permitted Area of Use in Queensland does not include any place further north than Cooktown (15°30’S / 145°16’E) or in a westerly direction beyond Chillagoe (17°07’S / 144°33’E) and Georgetown (18°17’S / 143°33’E). The Permitted Area of Use does not include the ‘Bloomfield Track’ coastal route between Cape Tribulation (16°05’S / 145°29’E) and Cooktown (15°30’S / 145°16’E) or Fraser Island or Stradbroke Island.

South Australia
The Permitted Area of Use in South Australia does not include any place furthernorth than Wilpena (31°25’S / 139°29’E), or in a westerly direction beyond Ceduna (32°07’S /133°46’E).

Many Australian roads become dangerous and unpassable at times of adverse weather and during bushfires, floods, snow and ice. Intended travel routes may be unsafe for travel and must be approved by Redspot at the time of vehicle collection. It is the responsibility of the renter to ensure conditions remain safe for travel at all times.

Rental Period
A rental day is 24 hours. A fifty-nine (59) minute grace period is extended beyond this time after which an additional day will be charged to the hirer. All rental extensions must be requested by the hirer and authorised and paid direct to Redspot. The rate may vary from that originally paid. At peak times and with specialty vehicle types extensions may not be possible. No refunds are given for vehicles returned early. If a rental spans two seasons, the rate applicable to the pick-up date is used for the entire rental.

Drivers Licence and Identification
Redspot accepts current Australian, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or English translation. Valid driver’s licence must be held for a minimum of 12 months.

Payment, Cash and Credit Card Bonds
For payments and deposits Redspot accepts all major credit cards, debit cards and cash. Charges for options and coverage must be settled at the commencement of the rental together with a deposit (bond). The credit card holder is listed as the hirer and must be present at the time of rental commencement. The credit card deposit (by way of authorisation) is A$495.00.

The cash / debit card deposit is A$1000.00. An administration fee of A$55.00 applies to clients who leave a cash bond. Cash Bonds will only be refunded as direct deposits into Australian bank accounts or by cheque made out in Australian Dollars. The refund process may take 14 days after return of the vehicle. Redspot does not hold cash on the premises.

Cancellation Fees & Refunds
Redspot does not charge for reservation cancellations provided a 24 hour or greater notice period has been given. In the event a rental has commenced, there is no refund for any unused days of the rental.

Free Sale Policy
Redspot offers vehicle classes ECAR, CDAR, IDAR & FCAR on Freesale with a minimum 48 hours notice in advance of pickup. Vehicle classes FDAR, IFAR, PVAR & IVAR are permanently on a request basis only.

Stop Sale Policy
Whilst Redspot will take all measures to give sufficient notice this is not always possible and as such any stop sells issued by Redspot take immediate effect.

One Way Rentals
One-way rentals are permitted to and from all Redspot locations other than Tasmania and Perth. One-way rentals are permitted both ways between Hobart and Launceston.
Generally a relocation charge does not apply to one-way rentals provided the vehicle is rented for a minimum number of days. The same is true for rentals between city and airport locations.
Relocation charges apply to all rentals to and from Adelaide.

To / From	Adelaide	Brisbane	Cairns	Canberra	GoldCoast	Mackay	Melbourne	Sydney
Adelaide	0	$660	$1100	$550	$660	$1100	$275	$550
Brisbane	$660	0	$550	$385	$110	$550	$385	$385
Cairns	$1100	$550	0	$880	$550	$275	$990	$770
Canberra	$550	$385	$880	0	$385	$880	$275	$165
Gold Coast	$660	$110	$550	$385	0	$550	$385	$385
Mackay	$1100	$550	$275	$880	$550	0	$990	$770
Melbourne	$275	$385	$990	$275	$385	$990	0	$385
Sydney	$550	$385	$770	$165	$385	$770	$385	0
Note: The one way fees shown above apply to all rentals with a rental duration of 1 day

To / From	Adelaide	Brisbane	Cairns	Canberra	GoldCoast	Mackay	Melbourne	Sydney
Adelaide	0	$660	$1100	$550	$660	$1100	$275	$550
Brisbane	$660	0	$550	$385	0	$550	$385	$385
Cairns	$1100	$550	0	$880	$550	$275	$990	$770
Canberra	$550	$385	$880	0	$385	$880	$275	$165
Gold Coast	$660	0	$550	$385	0	$550	$385	$385
Mackay	$1100	$550	$275	$880	$550	0	$990	$770
Melbourne	$275	$385	$990	$275	$385	$990	0	$385
Sydney	$550	$385	$770	$165	$385	$770	$385	0
Note: The one way fees shown above apply to all rentals with a rental duration of 2 days

To / From	Adelaide	Brisbane	Cairns	Canberra	GoldCoast	Mackay	Melbourne	Sydney
Adelaide	0	$660	$1100	$550	$660	$1100	$275	$550
Brisbane	$660	0	$550	$110	0	$550	0	0
Cairns	$1100	$550	0	$880	$550	$275	$990	$770
Canberra	$550	$110	$880	0	$110	$880	$55	$55
Gold Coast	$660	0	$550	$110	0	$550	0	0
Mackay	$1100	$550	$275	$880	$550	0	$990	$770
Melbourne	$275	0	$990	$55	0	$990	0	0
Sydney	$550	0	$770	$55	0	$770	0	0
Note: The one way fees shown above apply to all rentals with a rental duration of 3 days

To / From	Hobart	Launceston
Hobart	0	$110
Launceston	$110	0
Note: The one way fees shown above apply to all rentals with a rental duration of 1 day

To / From	Hobart	Launceston
Hobart	0	0
Launceston	0	0
Note: The one way fees shown above apply to all rentals with a rental duration of 2 days

To / From	Hobart	Launceston
Hobart	0	0
Launceston	0	0
Note: The one way fees shown above apply to all rentals with a rental duration of 3 days

Note: A One way fee of $27.50 applies to 1 day duration rentals from city to airport and from airport to city locations in Sydney, Melbourne, Adelaide and Perth

All fees include GST

One way rentals are not permitted into or out of Western Australia or Tasmania

Location Guide
Car rental is available from the following airport locations: Cairns, Mackay, Brisbane, Gold Coast (Coolangatta), Sydney, Canberra, Melbourne, Launceston, Hobart, Adelaide & Perth.
Car Rental is available from the following downtown locations: Sydney, Melbourne, Adelaide & Perth.

Reservations
Vehicles may be reserved by vehicle class, but not by specific make and model. Redspot reserves the right to allocate a higher category vehicle to the customer without additional cost. Any consequential costs, such as increased fuel costs are to be borne by the renter. If the hirer requests a downgrade it shall not be entitled to a rental refund. Please advise flight numbers for all bookings from airport locations.

Flight Delays
At airport locations Redspot will hold vehicles when flights are delayed provided the flight number has been given. Vehicles will be released if not collected 30 minutes after flights have cleared. At city locations vehicles will be held for one hour after the nominated collection time.

Traffic Infringements
Redspot charges an administration fee of $55 to pass on traffic infringements to the hirer of the vehicle at the time of infringement. The administration fee is charged to the hirer’s credit card without prior notice and notification is sent to the hirer at the home / business address provided at the time of rental.

Vehicle Breakdowns
Redspot regularly services and maintains its vehicle fleet. Roadside assistance is included with every rental. If the call out is due to driver negligence the Renter will be charged a breakdown call out fee.
Redspot has several different service providers for its vehicles. For roadside assistance the renter must contact the service provider shown on the rental vehicle’s key tag.

Left / Lost Property
Redspot makes every attempt but accepts no obligation or responsibility to recover and return to the owner items left in its vehicles or on its premises. Any costs in recovery or return of items will be passed on to or be the responsibility of the property’s owner.

Customer Liability
The rental vehicle and third parties (including single vehicle & reversing damage) are insured for loss or damage provided the renter is not in breach of the rental agreement. Should there be a breach of the rental agreement, there is no insurance cover and the renter is responsible for all losses and damages.

The renter is responsible for the loss or damage liability (excess) elected at time of collection and shown on Part A of the rental agreement.

If Redspot’s vehicle or a third party suffers loss or damage during the rental period, in addition to the amount of damage or loss a Claims Administration Fee is charged to the renter. The Claims Administration Fee ranges from $55 to $275 depending on the nature of the claim.

The Hirer will be liable for all costs if:

The Renter has seriously breached any term or condition of this Rental Agreement and that breach has a causal link to loss or damage.
The Vehicle or any third party property is damaged by loading or unloading goods or by a person stepping, standing or sitting on the roof or on any other panel of the Vehicle.
The Vehicle or any third party property is damaged by driving the Vehicle under or into an object lower than the height of the Vehicle.
The Vehicle is totally or partially immersed in water as a result of driving into flood waters or a flooded area or on a submerged road or by not taking reasonable care not to park the Vehicle where it may be subject to water immersion.
The interior of the Vehicle is damaged regardless of the cause except as a result of collision damage.
Any original component or accessory of the Vehicle is missing or has been replaced without Redspot’s approval.
The Renter has failed to secure any load or equipment which leads to loss or damage to the Vehicle or to any third party property caused by any part of the load or equipment.
The Renter failed or neglected to take reasonable steps to protect the safety of the Vehicle during or after the occurrence of an accident or breakdown (including following any reasonable instructions given by Redspot).
The claim relates to property (including another vehicle) The Renter or any member of The Renter's family owns or has physical, legal custody or control of.
The Renter refuses to take a breath or blood test or The Renter's blood alcohol concentration exceeds the lawful percentage whilst driving the Vehicle or The Renter is under the influence of a drug that would prohibit The Renter from driving under any law applicable in the State or Territory in which The Renter is driving at the time of the event resulting in the loss.
The loss is caused by The Renter's use or intended use of the Vehicle for an illegal purpose.
The Renter wilfully or maliciously damages the Vehicle.
The loss is caused by The Renter's wilful contravention of any legislation or regulation controlling vehicular traffic.
The Renter drives on an Unsealed Road in which case The Renter's liability for Loss or Damage will be increased by the amount of the Unsealed Road Loss or Damage Liability as shown on Part A of this Rental Agreement.
More than one accident or incident occurs. Should more than one accident or incident occur The Renter's liability for each subsequent incident (after the first) will be the Subsequent Loss or Damage Liability noted on The Renter’s Rental Agreement Part A for each subsequent incident.
The Vehicle is missing or stolen and The Renter has not kept the Vehicle locked when not in use, the keys under The Renter's personal control or The Renter has not produced and returned the keys to Redspot .
The Renter gives the Vehicle to or permits any person/s to drive the Vehicle who is not an Authorised Driver and as a result causes Loss or Damage to the Vehicle.

Loss or damage occurring to the rental vehicle or to a third party or property is covered by Redspot’s insurance. The hirer must pay the full amount of liability (excess), as shown on Part A of the rental Agreement to Redspot regardless of which driver/s is at fault.

If the renter is covered by a third party insurance policy the renter must pay the full amount of liability (excess) to Redspot. It is the Renter’s responsibility to recover through the third party insurer. If the renter purchases liability (excess) reduction from Redspot it will not be refunded, even if the renter is also covered by third party insurance policy.

Event of Damage or Claim
Where the use of the Vehicle by The Renter, or any other person results in an accident or claim, or where damage or loss is sustained to the Vehicle or any third party property or if the Vehicle has been stolen, The Renter must:

Immediately report such incident to the local police and Redspot
Immediately furnish Redspot with a fully and accurately completed, legible and signed Collision or Damage Report Form or Hirer Indemnity Statement. Failure
to submit either form within seven days of any incident will constitute a serious breach of this Rental Agreement
Immediately pay Redspot the amount shown on Part A of the Rental
Agreement as Loss or Damage Liability plus the Unsealed Road Loss or Damage Liability if applicable
Complete and furnish to Redspot within a reasonable time any statement, information or assistance which Redspot or its insurer may reasonably require, including attending at a lawyer’s office and at court to give evidence.
The Renter's reasonable expenses will be reimbursed.
Not make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability.
Permit Redspot or its insurers at its own cost to bring, defend, enforce or settle any legal proceedings against a third party;
Forward to Redspot any claims or correspondence from third parties within seven days of receipt.
In the event that The Renter reports the Vehicle stolen The Renter must return the keys to Redspot immediately.

The renter is responsible for the cost of transport back to the rental depot should the vehicle become un-driveable while on any island or travelling within an area outside of the permitted area of use or on an unsealed road.

Replacement Vehicle
Redspot reserves the right to refuse to provide a replacement vehicle or refunding unused days in cases where an accident was caused by the driver of the rental car

Maintenance, Security, Safety & Repair
Renters must:

Maintain all of the Vehicle’s engine oils and engine coolant levels at the manufacturer’s recommended levels,
Report to Redspot any defect in the vehicle of which you have become aware,
Maintain tyre pressures at manufacturers recommended levels,
keep the Vehicle locked and the keys under Your personal control at all times and produce such keys if the Vehicle has been stolen,
Follow any reasonable instruction given by Redspot relating to the Vehicle,
If refuelling the Vehicle ensure only the correct grade and type of fuel recommended by the manufacturer of the Vehicle is used.

The Renter must not repair nor have repairs to the Vehicle carried out unless Redspot authorises to do so or where there is an emergency and Redspot’s consent cannot reasonably be obtained.
Redspot will only reimburse for the cost of repairs if the Renter submits the original receipts for those repairs and Redspot

Cleaning Fees
All Redspot vehicles are strictly non-smoking. A cleaning fee of up to $275.00 will be charged if a rental vehicle is returned excessively soiled, or with stained or soiled seats, or if the there is smell or evidence of smoking upon return.

Rental Charges
All rental charges are subject to final audit. Any additional amount or shortfall identified upon audit will be payable by the hirer.

Additional Costs
Redspot will not reimburse consequential costs to the rental incurred by the renter such as; fuel, motor oil, tolls, fines, administration costs, parking fees, postal charges, phone and mobile phone calls, overnight accommodation, meals, supplementary insurance, credit card fees or currency exchange losses and rental extensions.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.